A behavior-based interview is a common interview style. Candidates are asked to describe specific situations that they have experienced relative to the skill in question (e.g. teamwork).
Preparation and Practice
Answers to behavior-based questions should use past experiences and behaviors to demonstrate how you respond to given circumstances. To prepare for the interview, practice answering behavior-based questions using the SHARE Model®. Think of specific times when you demonstrated each skill or ability. It’s okay to take your time to think of a good example rather than giving the first response that comes to mind.
Answering Behavior-Based Questions Using the SHARE Model®
When answering behavior-based questions, it is important to give specific, rather than general, answers. Use the SHARE Model® to frame your responses.
S Describe a specific Situation
H Identify Hindrances or challenges
A Explain the Action that you took
R Discuss the Results or outcome
E Evaluate or summarize what you learned
Topics for Behavior-Based Questions
- Communication/interpersonal skills
- High quality service
- Conflict Management
Examples of Behavior-based Interview Questions
- Describe a situation in which your results were not up to your professor's or supervisor's expectations.
- Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.
- Describe a situation where you had a conflict with a supervisor, family member, or peer. How did you handle that conflict?
- Talk about a time when you collaborated with a group to complete a project or achieve a goal. What role did you play?
- Describe a situation in which you utilized communication skills to present or communicate a concept.
- Describe a time in which you were called on to solve a problem or issue that arose.